At Madina Oil & Kiryana Store, we value your trust and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website (www.madinaoilkiryanastore.com), use our web app, or place an order with us.

1. Information We Collect

We collect the following types of information:

Personal Information you provide to us:

• Name, phone number, email address, and delivery address
• Payment information (processed securely by third-party gateways)
• Order history and preferences
• Any other information you voluntarily submit (e.g., reviews or support queries)

Automatically Collected Information:

• IP address, browser type, and device information
• Browsing behavior on our Platform (pages visited, time spent, etc.)
• Location data (if you allow it for delivery purposes)

Cookies and Tracking Technologies We use cookies to enhance your shopping experience. For detailed information, please read our Cookies Policy.

2. How We Use Your Information

We use your personal data for the following purposes:

• Processing and delivering your orders
• Managing your account and providing customer support
• Sending order updates, delivery notifications, and important service messages
• Improving our website, products, and services
• Personalizing your experience (showing relevant products and offers)
• Preventing fraud and ensuring secure transactions
• Complying with legal obligations under Pakistani law

We do not sell your personal data to third parties.

3. Sharing of Your Information

We may share your information only in the following limited cases:

• With trusted service providers (delivery partners, payment gateways, hosting services) who help us operate our business
• With legal authorities when required by law
• In case of business transfer (merger, acquisition, etc.)

All third parties are bound by strict confidentiality obligations.

4. Data Security

We implement reasonable security measures to protect your personal information, including:

• Secure encryption for payment and sensitive data
• Restricted access to personal information
• Regular security reviews

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data (subject to legal obligations).

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Opt-out of non-essential cookies

To exercise any of these rights, contact us at the details below.

7. Marketing Communications

We may send you promotional offers about cooking oils, groceries, and special deals via SMS, WhatsApp, or email. You can unsubscribe at any time by clicking the “Unsubscribe” link or contacting us.

8. Children’s Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated “Last Updated” date. Your continued use of our Platform after changes means you accept the updated policy.

10. Governing Law

This Privacy Policy is governed by the laws of Pakistan.